Andrew Ault
Strategic professional adept in customer success strategy, driving product usage, and optimizing business KPIs. Excels in stakeholder engagement, technical skill enhancement, and fostering customer advocacy. Demonstrates strong cross-team collaboration and operational excellence, maintaining high-quality processes and promoting long-term customer retention and growth.
Experience
Microsoft
Technical Customer Success Manager, Power Platform • Aug, 2022 — Present
As a Technical Customer Success Manager, I work alongside customers to drive innovation utilizing their Microsoft Cloud investments. Below are some of the strategic initiatives:
- Built App Pipeline at Fortune 500 Company, leading to 25+ apps, impacting 200k+ users.
- Led a 3-day Power Platform workshop impacting 17k+ Power Platform licenses.
- Partnered with PowerCAT team to drive initiatives affecting 7k+ business users
Goken America
Data Analyst • Mar, 2022 — Jun, 2022
- Data lifecycle management across 10+ current projects
- Collaborated across engineering teams to craft data solutions to speed up design processes
- Analyzed and presented key insights on internal trends to leadership
- Created technical documentation to condense onboarding training
Baxtr Builds
Business Owner • Mar, 2021 — Mar, 2022
- Developed business strategy utilizing market research and technical skills
- Created company website with past builds and contact information
- Product research analysis on current market trends in the gaming industry
- Sourced and built out custom gaming computers per clients’ requests
Education
Texas A&M University
MBA, Data Analytics • 2023 — Present
Western Governors University
B.S. in Business Administration, IT Management • 2021
Skills
Microsoft Cloud
Extensive knowledge of Microsoft Azure & Power Platform
Cloud Strategy
Company-wide migrations & change management
Technical Specialist
Pre-sales demos & Post-sales support
Social Links
- Github: https://github.com/baxter5469
- LinkedIn: https://www.linkedin.com/in/andrew-ault/